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Sales and Return
Policies:
All sales are final. Return of non-defective product within
the first 30 days from date of purchase will be subjected
to a 15% Return Fee.
Sales Tax will be charged on all orders delivered to an address
in Florida (FL)
Customer must inspect all goods upon receipt and notify Computeroutletonline.com
within 7 business days if any products are missing or damaged.
Shipping fees and/or Return shipping costs are not refundable
and are the sole responsibility of the customer.
Only defective product returns will be accepted after 30 days
for repair or replacement only.
Products sold with a Manufacturer or Direct Warranty must
be returned directly to the product manufacturer for repair
or replacement. For these items, the warranty policy from
the product manufacturer explicitly requires that any returns,
repairs etc. be requested and processed directly by the consumer
(or "end-user") of the item.
Due to licensing and copyright laws, we do not accept returns
on software once a package has been opened. Defective software
will be exchanged for the same title only.
To return a product you must obtain a Return Merchandise Authorization
(RMA) number. Computeroutletonline.com
will not accept returns without prior authorization.
RMA numbers are valid for 30 days. RMA numbers will not be
extended and will be closed upon expiration . You must contact
Computeroutletonline.com to obtain
another RMA number.
Once the RMA has been issued you will receive an email explaining
what to expect during the return process. It is highly recommended
that you use the non-prepaid address label provided on the
lower portion of the RMA email sent out upon generation. If
the return is a multiple box shipment the RMA number must
be marked on all packages returned. All packages returned
must have the RMA number displayed in large bold letters on
the outside of the box.
Unauthorized or Unmarked returns will not be honored and may
be refused upon receipt and/or shipped back at the customer’s
expense.
Shipments that are refused without authorization, or that
are returned due to an invalid address, are subject to a 15%
Return Fee plus applicable handling fees.
All product(s) must be return as originally received to include
original packaging, manuals, documentation, and all bundled
accessories. Returns must be packaged appropriately as to
minimize any unnecessary damage during transit. Product(s)
damaged during shipment will invalidate both the warranty
and RMA and will be returned to the customer at the customer’s
expense.
All Warranty Exchange replacements are subject to product
availability. If an exact replacement is not available upon
testing Computeroutletonline.com
will substitute the product(s) with a similar, suitable, or
upgraded product(s) of equal or greater value within 7 to
10 business days. If none of these options are available Computeroutletonline.com
will credit the customer’s account based upon
current market value of the received product(s).
Other than Gift Certificates, credits expire 6 months after
the date they are issued.
Computeroutletonline.com will
not be responsible or held liable for any incidental or consequential
damages arising from the use or misuse of any product(s) it
sells.
Per product descriptions, compatibility can be reasonably
assured in most cases but can never be guaranteed; a product
that is incompatible in a specific hardware/software environment
is not therefore automatically "defective".
Computeroutletonline.com reserves
the right to refuse service to anyone.
Return Policies subject to change without prior notice. Customer
should review these return policies prior to making purchase.
Customer Pickup ("Will Call") Policies:
Please visit: http://www.Computeroutletonline.com/customerpickup.htm
INTRODUCTION
Computeroutletonline.com is
committed to protecting the privacy of our Visitors and Customers.
Our privacy policy governs our use of private Visitor information
and other information about our Visitors and Customers. Computeroutletonline.com
complies with the America Online (AOL) Certified Merchant
privacy policy.
Purpose
Computeroutletonline.com
believes that our online Visitors and Customers need to be
provided clear and prominent notice regarding what personal
information is being collected about them, how it will be
used, whether or not it will be disclosed, and if so, to whom.
Many entities have examined the issue of privacy and developed
guidelines for establishing reasonable policies. We believe
that by addressing these issues, we will fulfill the goals
of fair information use supported by the U.S. government and
a variety of industry groups:
www.truste.org
www.privacyalliance.org
www.ftc.gov
www.the-dma.org
The Glossary of Terms at the end of this Policy defines
words with specific meaning as used in these guidelines.
Privacy Guidelines:
Navigational Data/Tracking.
Computer Geeks collects navigational data about where individual
site visitors come from, exit to, and go while on our website.
We do not disclose this information to third parties, except
for those with whom we have contracted to analyze and safeguard
the data on our behalf.
We may use web browser "cookies" to track progress
through our Web site, but the cookies will not be used to
collect or store individually identifiable information nor
be linked to other information that allows us to identify
any specific individual. However, we may use cookies with
individual identifiers to support visitor enhancements such
as site personalization or other eCommerce features such as
product recommendations and your shopping cart.
Information Sharing/Disclosure.
We do not share navigational data with outside companies,
except with those with whom we have contracted to analyze
and safeguard the data on our behalf.
To offer our products and services in the best way possible,
Computer Geeks contracts with third party service partners.
These partners provide us with data collection, storage, analysis
and reporting services and are restricted from using your
information in any way other than to help us make our site
and services more useful to you and our other visitors. If
you would like to opt-out of having your personal information
collected by the company with whom we have contracted, please
click here.
We do not disclose individual names or customer contact information
(such as telephone numbers, email address, or various personal
identification numbers), to any third party without your prior
consent, except as required by law, or as needed to fulfill
an order or deliver a product that a customer has ordered.Service
partners will abide by Computer Geeks' privacy policies.Additionally,
we may share information with law enforcement agencies or
other companies assisting us in fraud prevention or investigations.
In support of maintaining a safe and secure environment for
credit card purchases, it is essential to our customers that
we use credit card and other billing account numbers only
for the fulfillment of purchases or other transactions initiated
by our Customers. We do not use credit card or other billing
account numbers in other ways without your prior consent.
We do not release to third parties specific customer account
information except to comply with valid legal process or in
reasonable efforts to fulfill a transaction initiated by our
Customers.
We provide Customers with the opportunity to update or correct
contact and billing information.We provide to our customers
a means to update and ensure the accuracy of their online
contact and billing information. For security reasons, we
will not disclose the original information directly to the
customer, but rather provide a means to reenter changes to
the information on record.
Online Purchases.
The objective of the online purchases principle is to protect
the information about customer transactions and other online
uses from misuse and unauthorized disclosure.
We may use information about the kinds of products you buy
from us to make other marketing offers to you, unless you
tell us not to, or to personalize your visits to our Web site.
We do not give out this purchase data to others except as
specified below:
We do not give out information about what individual customers
purchase, except to complete the transactions or to comply
with valid legal process.However, pursuant to specific contracts,
we may be required provide third-parties with listings of
specific groups of customers who have made purchases. Generally,
this data will be aggregated and not individually identifiable,
but this may not be true in all cases.
When we facilitate a transaction which is to be fulfilled
by an outside party, we will not use the specific, individually
identifiable transaction information collected from a customer
for purposes other than fulfilling the transaction without
your prior consent.
Choice.
We give you choices about how we use your personal information.
The objective of the choice principle is to allow customers
to opt-out of future marketing offers.
We give you choices about how the information that you provide
may be used to make marketing offers to you. We provide you
with a means to easily remove your contact information (like
your email address) from marketing lists at any point in the
future. Should you wish to be removed from our 100% opt-in
Email subscribers list, click here.
We do not sell or rent customer contact information to unaffiliated
third parties for marketing purposes without your prior consent.
Safeguarding Personal Information.
The objective of the safeguarding personal information principle
is to assure you that we actively protect your privacy using
a variety of security and controls. We use secure technology,
privacy protection controls and restrictions on employee access
in order to safeguard your personal information.
We use state of the art technology (i.e., Secure Socket Layer,
or SSL) encryption to keep customer personal information as
secure as possible. We have also put in place privacy protection
control systems designed to ensure that personal Customer
data remains safe and private.
We allow only authorized employees access to personal information
and ensure that the access is limited by need.
We require companies contracted as agents to adhere to confidentiality
agreements to ensure that Customer information remains safe
and secure.
We require employees to acknowledge that they understand and
will comply with our privacy policy. We subject employees
who violate the privacy policy to disciplinary action.
Safe Shopping Guarantee:
We guarantee that every online transaction you make will be
100% safe. Under the Fair Credit Billing Act, your bank cannot
hold you liable for more than $50.00 of fraudulent charges.
In the event of unauthorized use of your credit card, you
must notify your credit card provider in accordance with its
reporting rules and procedures.
Notice.
We will keep you informed, clearly and prominently on this
page, about what we do with your personal information, and
we will advise you here if we change our policy. The objective
of the notice principle is to ensure that you are aware of
and understand how we protect your privacy.
We explain to visitors and customers how their information
is used by providing this written privacy policy for our visitors
and customers.
We notify customers of our privacy policy during registration
when they make a purchase.
We provide written notice of policy changes through prominent
and ongoing disclosure.
We provide a means for Visitors and Customers to ask questions
about, voice concerns about, or report violations of the privacy
policy.
If you have questions or concerns about our privacy policy,
or to report a suspected violation of our privacy policy,
you may contact us by the following means:
Email: privacy@Computeroutletonline.com
Or
Attn: Privacy
Computeroutletonline.com
106 North Woodland Blvd.
Deland, Fl 32720
GLOSSARY OF TERMS
Account Information:
Information pertaining to and supporting the management of
a customer's account, including but not limited to account
numbers and other account identification, promotion information,
registration/cancellation information, and preferences and
profiles.
Aggregate:
Information considered as a whole or in groups. Compiled information
that does not disclose individual identity.
Billing Information:
Customer generated information specific to a customer's billing
and payment methods and history, including but not limited
to bills, payment and billing statements, credit card number,
credit card expiration date, checking account number, debit
card number, and credit card type.
Choice:
Providing customers options about how their information
can be used, such as opt-outs of email marketing offers.
Collection:
Requesting, recording, or generating information.
The automatic or manual collection or receipt of customer
information from a customer or other party.
Contact Information:
Information to support contacting customers, including but
not limited to name, mailing address, telephone numbers, email
addresses, and fax numbers.
Cookie:
A collection
of data that gets entered into the memory of Web browsers
by some Web sites. This data contains the domain, path, lifetime,
and values of variables that are set by the Web site. Cookies
may be "permanently" or temporarily stored as small
text files on your computer's hard drive.
Customer:
Someone who has registered with us for the purpose
of making a purchase or who has made a purchase from us in
the past. Generally, we store much more information regarding
Customers, including but not limited to Contact Information,
Account Information, and Individually Identifiable Information.
Customers are different from Visitors.
Disclosure:
The release of information to unaffiliated third parties.
Disclosure does not include release to those agents and vendors
who are covered by appropriate non-disclosure and confidentiality
agreements or release of information for the purpose of complying
with valid legal process, to protect the rights or property
of Computer Geeks, or for emergencies. If you initiate contact
with a third party with regard to us, we may disclose your
communication with us or other relevant information to that
same third party.
Individually
Identifiable Information:
Any
information which can be used to identify a specific individual
in particular by reference to an identification number or
to one or more factors specific to the individual's physical,
physiological, mental, economic, cultural status, or social
affiliations.
Marketing:
Promotions
provided by us. May be through direct mail, email, pop-ups,
banner and/or other online advertisements.
Navigational
Information:
Information about what visitors or customers
do online and where they go, including but not limited to
recency of visit to specific online areas, frequency of visit
to specific online areas, and pathing information.
Need to Access:
The need to have access to information, including private
customer information, for the fulfillment of an official corporate
duty.
Notice:
Indications
to visitors and customers about policies and practices in
effect.
Personal Information:
Individual information about a customer that is specific
to that customer. Personal information includes but is not
limited to anything collected about a customer on an individual
level and any information volunteered by the customer, such
as a personal profile or preferences.
Registration Information:
Customer created, personalized information used to
customize services and content, and/or to fulfill transactions.
Private Communications:
Communications that are intended to be contained among a defined
set of participants, such as e-mail. Message board postings
and public room conversations are not considered private communications.
Private Information:
Private information includes all information about a customer
that the customer has not made publicly available.
Public Information:
Public information includes all online information about a
customer that a customer has made publicly available.
Publicly Available Consumer
Data:
Information acquired from consumer marketing
and reporting organizations and other publicly available sources.
Transactional Information:
Purchase information, including but not limited to date of
purchase, source of purchase, recency of purchase, frequency
of purchase, dollar amount of purchase, type of product or
product category purchased, means of purchase, type of credit
card used, other uses of online commerce.
Use:
Processing,
transmitting, transforming, or otherwise handling information.
Includes promotional, advertising, and marketing use.
Visitor:
A
Visitor to our Web site. Visitors are different from Customers.
(All Customers are Visitors, but not all Visitors are Customers.)
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